MOVU

About MOVU 5

• What does Movu do?
• Why should you book your move/move out cleaning with MOVU?
• Is the service binding?
• How much does the MOVU service cost?
• Does MOVU also organize removals and move out cleanings for companies?

Moving 15

• Included in the fixed price
• Excluded in the fixed price
• Do I have to block the road or reserve a parking space?
• When will I be contacted by the moving company?
• Starting time on moving day

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Inventory and questionnaire 5

• What should I do if I cannot find an inventory item in the inventory list?
• Where can I find a copy of my inventory list and my questionnaire?
• Can I arrange a home visit?
• How can I make changes to the questionnaire and inventory list?
• Where do I indicate dishes and smaller inventory in the inventory list?

Moving boxes and packing material 4

• How many moving boxes do I need?
• How can I order moving boxes from MOVU?
• What do I have to consider when packing the boxes?
• Does MOVU also offer packaging and protective materials?

Move out cleaning 11

• Included in cleaning
• Included in fixed price for cleaning
• Not included in fixed price for cleaning
• Handover guarantee
• Handover date

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My 5 offers 6

• Is it really free for me to receive quotes?
• Are the quotes fixed prices?
• Why are no hourly rates offered?
• How can the price differences of the 5 offers be explained?
• How quickly do I have to decide on my quotes?

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International relocation 3

• How does customs work when moving within Europe?
• How much does an international move cost?
• Does MOVU also arrange overseas removals?

Piano transport 4

• Do I have to get special equipment for the piano transport?
• How much does a piano transport cost?
• Does the company tune my piano after the piano transport?
• What happens if my piano is damaged during transport?

Payment and cancellation 8

• Which payment methods do you offer?
• When do I pay for the service?
• How secure is the payment on the website?
• Why does the billing not work?
• Why does credit card payment not work?

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Our partner companies 4

• Who are MOVU’s partner companies?
• How can I contact the companies?
• Do the partner companies also work on weekends?
• How and where can I rate the companies?

Most frequent questions 5

• How much is my move or move out cleaning going to cost?
• Can I still make adjustments after the booking?
• How quickly do I have to decide on my quotes?
• When will I be contacted by the Moving / Cleaning company?
• Date change

CC 23

• Additional Work
• Handover Guarantee
• Date Adjustments
• Guarantee of Service
• Reserve a Parking Spot

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