Payment and cancellation

Which payment methods do you offer?
You can choose between the following payment methods on the booking page: TWINT Payment by invoice Credit card PostFinance eFinance and PostFinance Ca...
Fri, 4 Aug, 2023 at 10:19 AM
When do I pay for the service?
The time at which you pay for the service depends on the payment method you choose when you book: Cash payment: If you opt for cash payment, it should be...
Fri, 28 Aug, 2020 at 10:58 AM
How secure is the payment on the website?
We are aware that the security of your personal payment information is of the utmost importance. Therefore, we only work with renowned payment service prov...
Fri, 28 Aug, 2020 at 11:00 AM
Why does the billing not work?
There can be different reasons for rejection. Here are a few examples: You are not yet of legal age Your residence is not in Switzerland or in the princ...
Fri, 28 Aug, 2020 at 11:01 AM
Why does credit card payment not work?
Please make sure that you have not reached your credit card limit. If this is the case, payment by credit card is not possible. However, cash payment is al...
Fri, 28 Aug, 2020 at 11:03 AM
Is a cancellation possible?
A cancellation is possible free of charge up to 20 working days before the service date. Cancellation fees will incur thereafter. Please note point 3.1 in t...
Fri, 28 Aug, 2020 at 11:04 AM
Is there a cancellation fee?
If you wish to cancel less than 20 working days prior to the agreed service, cancellation fees will apply. Please note the general terms and conditions (po...
Fri, 28 Aug, 2020 at 2:34 PM
How do I get a refund?
A refund is only due if you choose to pay by credit card and the card has already been charged. In this case, you will be refunded the paid amount within f...
Fri, 28 Aug, 2020 at 2:35 PM