A refund is only due if you choose to pay by credit card and the card has already been charged. In this case, you will be refunded the paid amount within five working days of cancellation. If you wish to cancel the booking less than 20 working days before the actual service date, MOVU will require a compensation fee. You can read more about the cancellation fees in the General Terms and Conditions (point 3).
If you have any questions or concerns, please feel free to contact us here.